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Why am I unable to connect my Hubspot account?
Why am I unable to connect my Hubspot account?

In order to connect your Hubspot account to UpdateAI you will need to have App Marketplace Access permissions or be an account Super Admin.

Updated over a year ago

What if I am unable to connect my CRM?

Please check to make sure that you have the proper permissions within your company to connect a 3rd party application.

The following article from Hubspot explains how to resolve a 'Request for Integration Permissions' error: https://knowledge.hubspot.com/integrations/resolve-a-request-for-integration-permissions-error

Here are some screenshots of the steps your organization admin can take to grant you App Marketplace Access permission (feel free to share this article with them).

Step 1 - Under 'Account Setup' navigate to 'Users and Teams' and select the user in question. Select to 'Edit Permissions'.

Step 2 - Go to the 'Account' tab of their profile and enable the toggle for App Marketplace Access.

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