UpdateAI is committed to 99% uptime of our service. If you require assistance, we're here to help. Please find below the appropriate contact information based on the nature of your query:
Customer Support: If you're facing technical difficulties or have general inquiries, please reach us at support@update.ai. We will respond via email within 2 business days.
Security Concerns: For reporting vulnerabilities or any security-related issues, connect with our security team at security@update.ai. For security admins requiring a full view of UpdateAI, you may visit all of our data privacy and security information at security.update.ai.
Billing and Subscription Services: For assistance with subscriptions, billing, and refunds, kindly contact support@update.ai. For more information, you might find our article on UpdateAI's refund policy helpful.
Team Sales and Demos: If you're interested in sales inquiries, team subscriptions, or would like a product demonstration, Kristie, our Senior Account Executive, is ready to assist you at kristie@update.ai. You may book a demo with Kristie here.
Product Feedback: We're always eager to improve. Share your thoughts and provide feedback at concierge@update.ai.
Your satisfaction is our top priority, and we look forward to assisting you.