If the recording status in your dashboard reads 'Not Available' after your meeting concludes, it indicates that UpdateAI was unable to retrieve the video files from your Zoom cloud meeting recording.
In most cases, this occurs because another notetaker, such as Gong.io, has already retrieved the video files and is set to delete those files from Zoom. They may have deleted the files before UpdateAI had the opportunity to retrieve them.
When using Gong.io specifically, this only happens when Gong is configured to access the recording of your video from Zoom. Typically, Gong employs a notetaking bot, so this issue doesn't commonly arise.
If you are using Gong.io and it is retrieving your recordings, you can adjust the Gong settings to prevent it from deleting the recording files.
(📽️ Watch Video Instructions: How to adjust your settings in Gong to disable automatic video deletion.)
If you find yourself in a situation where UpdateAI couldn't process your meeting's recording, and that recording has subsequently been deleted from the Zoom cloud, please refer to the following steps to recover your deleted recording.