✅ How to check that your Zoom account is compatible to record to the cloud
There are three basic Zoom requirements to enable UpdateAI to process Zoom's cloud recordings of your recaps:
A licensed (i.e. paid) Zoom account
Cloud recordings must be enabled in your Zoom settings.
"Separate participant audio files" must be enabled in your Zoom cloud recordings (this guarantees higher quality transcription).
Head to the Zoom section of your UpdateAI integrations settings tab to test your Zoom account's compatibility with UpdateAI along these three requirements.
❌ What to do if you're not compatible
For items #2 and #3 above, you can easily change these settings inside of your Zoom portal, under the Settings >> Recording tab.
If you are working at an enterprise company, there is a chance that these settings are locked by your IT admin.
If that's the case, we advise you to get in touch with your Zoom admin and elaborate on the benefits you're hoping to achieve through the use of UpdateAI. They can email us at any time with questions or documentation requests at concierge@update.ai. They can also visit our security documentation at security.update.ai.
⚠️ What to do if you can't become compatible
Fret not if you're unable to connect your Zoom account directly to UpdateAI.
UpdateAI will still be able to record your meetings held on Zoom. As a fallback we will send our bot to join your meeting and capture the video and audio of your meeting. It will appear as an additional meeting participant, and must be allowed to join the meeting like any other human participant.