The first business plan for UpdateAI wasn’t about a platform to help with meetings. Our first ever slides conceptualized a way to help high-performing, tribal teams at fast-growing startups to better communicate better interdisciplinarily. What that meant was there needed to be a way to cut out the noise in team communication and make sure everyone was focused on what really mattered, which we boiled down to the following components: Key Decisions, Open Questions, Accomplishments, Blockers, and Action Items.
After speaking to dozens of customer-facing professionals who fell into our target market, we quickly realized that meetings were the nexus of team communication. For a team to operate at peak performance, the meetings they held needed to be efficient, accountable, and actionable.
A number of findings then led us to hone in on conversations with customers, and, as a starting point, specifically to Customer Success conversations.
Today, UpdateAI is the first and only meeting assistant for Customer Success. This doesn’t mean that it only works for Customer Success teams, but it has been built, and is still being built, with the needs of this group first and foremost in mind.
Before, during, after, and long after each conversation with a customer, we are there. We help you capture and cultivate the key information you need to prevent churn, growth revenues, and build institutional knowledge.
Imagine a single workspace to help you prepare for meetings, run better meetings, do less admin work, and make sure customer insights are actually heard throughout the organization.
We are so happy to have you with us on this journey. If at any time you have feedback about our product (or want to share ways that it can best serve your needs), our CEO wants to hear from you directly at josh@update.ai.